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|Agent Excellence DVD||
The Agent Excellence DVD covers topics including industry history, call center employment basics, proven telephone techniques, message taking basics, first impressions, challenging calls,...
If you are looking for a comprehensive training package that standardizes the training of new (and potentially existing) agents then the C-BIT is for you.
This interactive CD-ROM program...
|Customer Service Excellence DVD||
In this 4 segment Customer Service Excellence DVD, you will find amongst the many topics:
Buy your tickets to the TeamSNUG 50/50 Raffle now. You may pay for your tickets in advance and pick them up at the conference. There will be some wonderful prizes donated by TeamSNUG members in...
The SOL program is an absolute must for every office. Never worry about losing account data again. The SOL captures all data from your Startel system. In the unlikely event your system is...
|Supervisor Excellence DVD||
The Supervisor Excellence DVD covers topics such as transitioning from agent to supervisor, setting a good example, avoiding "power trips", using praise and encouragement, getting to know your...
To build a quality staff, you need a quality training program. The TeamSNUG W-BIT is the solution you've been waiting for! From logging in and out of...
TeamSNUG offers free monthly webinars to provide you and your office staff with the latest information on new products and features, training and programming tips, as well as recommended industry...