TeamSNUG

Keynote speaker Peter DeHaan will share with SNUG attendees the secret of how to get the most out of this year’s convention. He will reveal to them the “Law of Reciprocity” and give examples how to apply it in practical ways while at the convention and later in other business and social settings. He will also warn against the real and present dangers of accepting unexamined statements, what it looks like, when it can occur, and how to guard against it, which can be especially prevalent at settings such as user group meetings – so learn how to protect yourself.

Not too long ago, telephone answering services and call centers relied on agents coming to the office to handle calls. Luckily, times have changed as technology advancements created an entirely new workforce. Allowing people the liberty to work from their homes is a growing trend. This new workforce benefits both employees and employers.

The next time a client leaves your service, ask yourself, “How much effort do I put into KEEPING the customers I already have?” We sometimes spend enormous amounts of money to bring on a new client, while forgetting to reach out and touch the people who are already paying for our services. This session will outline many low-cost, proactive things you can do to cement the relationships you have with your clients. A bird in hand is worth two in the bush.”

Attend this session to learn and review important MS SQL Server best practices including explanations of vital features, available tasks, configuration settings, and several recommendations. The goal of this session will be to make you feel comfortable knowing that your server is running smoothly, backups are properly configured, improving efficiency, and securing your data.

Topics to be covered:

“While no one can predict the future, it can be reasonable anticipated. Join Peter DeHaan as he shares his thoughts on the future of the TAS industry and how TAS owners and managers can best prepare for it.”

Join your TeamSNUG President, April Kasza, and she demystifies what our medical clients are going through as they begin to transition to Electronic Medical Records (EMR).

April has interviewed medical clients large and small as well as leading medical education personnel to gain an understanding of what practices are dealing with in complying with new EMR Standards as well as the costs they are facing.

Don't miss this unique opportunity to learn how EMR is impacting YOUR medical clients!

Attend this session to review the steps required to run the most common SQL statements relating to your Startel database. Whether you need to find a current list of email address, update SMS carriers, remove stuck messages, the information is just a few clicks away.  All you need to do is know how to get started.

Topics to be covered:

"Social Media Marketing" means so much more than just having a Faebook page. It is a new way, and the new norm for businesses to interact with their base and brand themselves as experts in their field. This session isn't designed to be a "How-To" guide but rather one that answers the question of "Why".

Join Dr. Vikki and Dr Trish in exploring the use of Startel and StarLink reports that give you the tools you need to "operate" on your agent's performance!

We will explore quick and easy ways to enhance the good ones and save the sick ones. Stop operating in the dark and let us show you ways using these reports to pin point your star patients and what ones are on life support! This session will offer you and your entire team innovative ideas and feature point by point steps you can do to make sure your agents are given a clean bill of health!

The Health Insurance Portability and Accountability Act (HIPAA) of 1996, along with the recent HITECH Act of 2009, extended the privacy and security provisions of HIPAA to the business associates of covered entities. Furthermore, the Payment Card Industry (PCI) released compliance standard in 2004 to protect credit card information. How does this translate to your call center and what are the risks of non-compliance? Join Gary Pudles to learn some insider tips to a successful HIPAA/PCI implementation strategy.