Operations: The Doctors are in: Critical Care reporting in the Call Center-STAT

Posted February 4th, 2012 by cameron

Join Dr. Vikki and Dr Trish in exploring the use of Startel and StarLink reports that give you the tools you need to "operate" on your agent's performance!

We will explore quick and easy ways to enhance the good ones and save the sick ones. Stop operating in the dark and let us show you ways using these reports to pin point your star patients and what ones are on life support! This session will offer you and your entire team innovative ideas and feature point by point steps you can do to make sure your agents are given a clean bill of health!

Speaker: 
Trish Brown
Day: 
Tuesday
Time: 
3:00pm - 3:45pm
Room Name: 
Barcelona