Operations: Developing/Stepping Up your QA Program
Posted February 4th, 2012 by cameron
This session will take you through the different phases of implementing a QA Program at your office. We will discuss the reasons why you MUST have a program in place in this customer service driven business. We will analyze 3 different QA Programs so that you have an idea of what you can do to supplement your current process. If you find yourself struggling with improving employee performance, this session is for you!
Speaker:
Renita Dorty
Day:
Monday
Time:
1:00pm - 1:45pm
Room Name:
Majorca | Attachment | Size |
|---|---|
| Renita's QA Presentation.pptx | 81.32 KB |
| Renita's QA #1.xlsx | 46.83 KB |
| Renita's QA #2.xlsx | 24.53 KB |
