Operations: A Bird in the Hand - The Importance of Proactive Customer Service

Posted February 4th, 2012 by cameron

The next time a client leaves your service, ask yourself, “How much effort do I put into KEEPING the customers I already have?” We sometimes spend enormous amounts of money to bring on a new client, while forgetting to reach out and touch the people who are already paying for our services. This session will outline many low-cost, proactive things you can do to cement the relationships you have with your clients. A bird in hand is worth two in the bush.”

Speaker: 
Donna West
Day: 
Monday
Time: 
3:15pm - 4:00pm
Room Name: 
Majorca
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Donna West_Stuck_like_Glue.ppt1.17 MB